Frequently Asked Questions (FAQs)

Have a question? Need help?

We have assembled here a list of frequently asked questions pertaining to our service and commitment.

Alternatively, you can contact us for more information.

 

 

How do I become a member?

Member registration is a simple and straightforward procedure. To begin, click here to sign up.

How do I activate my membership account?

Every registration requires an email validation process automatically sent to you via the email address in your application form.

If you do not activate your account, your account will be blocked and you will not be able to login. If you require assistance please contact us

To activate you account, you must check your e-mail account which will contain a unique code similar to the example below.

http://www.soccerpunter.com/activate.php?id=956&code=3a22fce2875dd82f952411dd39e12c22

The activation email may fall into your Junk or Spam folder.

How do I login to the member's page?

Click here to go to login page.

Help! I am unable to login.

First and foremost, reboot your computer and try again.

If it fails, some of the known issues are:

- Incorrect username / password
- Account not activated
- Account is suspended
- Cookies disabled in your brower. Click here for the solution.

How do I enable cookies?

To enable cookies, follow the instructions according to the browser version you are using.

Google Chrome, click here

Firefox click here

Microsoft Internet Explorer click here

Opera click here

How do I change my password?

Click here to Change Password.

What should I do if I forgot my username or password?

Please use our password retrieval form to have your username and password sent to your registered e-mail address.

When I try to register, your system tells me that my email address is already taken.

You may have registered at SoccerPunter in the past but forgotten your username and password.

click here to retrieve your login details by providing your email address.

What services do SoccerPunter provide?

Our nature of business is to provide services of match previews, live score, past results, match fixtures, tipsters competition, head-to-head analysis and predictions.

We provide Sports information only, and do not condone any illegal gambling of any nature. Further, we do not encourage, support or condone any prohibited, illegal or restricted gambling in any shape, form or manner.

THIS WEBSITE IS FOR ENTERTAINMENT AND INFORMATIVE PURPOSES ONLY. WE DO NOT ACCEPT ANY WAGERING, BETTING, GAMING OR GAMBLING IN ANY FORM OR MANNER.

What types of soccer predictions are given by VIP Tips?

VIP Tips are based on either pre-match or Live In-Play 1X2 and Asian Handicap.

How do I receive VIP Tips?

  1. You will receive SMS Alert to your mobile phone on the latest VIP Tips.
  2. You will also receive an email whenever VIP Tips is released. For security reasons, the email does not contain the tip. You must login to the portal to view it.

What are the payment methods available?

  1. Credit Cards (Mastercard / Visa)
  2. Moneybookers Skrill
  3. PayPal

Is it safe to purchase online?

  1. Skrill does not reveal your financial information to sellers.
  2. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Is there a trial period before I start paying for the service?

There really isn't a reliable way to screen a potential customer from an abuser, outside of having received a payment. A user who is intend to abuse the system can register multiple free trial accounts, getting the tips all the time without paying.

We have tried offering free trial accounts in the past and have come to the conclusion that the benefit is not worth the risk involved. So we are not able to provide customers with free trial accounts.

Do you offer a money back guarantee?

We don't have a money back guarantee. We feel that our reputation lends significant credibility to our service, and that we provide exactly what we promise.

We've found that moneyback guarantee was often regrettably exploited by people attempting to abuse it by using the service just long enough to cancel without paying.

We want to ensure we're focusing our time and energy on reliable, paying customers who deserve our attention. We trust that once you've become a customer you'll be happy we protect you in such a way.

Refund Policy

As clearly stated on the purchase page when you made your purchase, we regret that we cannot refund subscriptions or purchases, nor can they be transferred.

How long should I expect my VIP account to be updated after payment?

Your membership account will be upgraded to VIP status immediately upon successful payment via PayPal or Moneybookers Skrill.

Can I choose the soccer leagues or tournaments for VIP Tips?

Yes. Login with your username and password then proceed to the profile page. There will be a category for you to select the soccer competitions for VIP Tips.

How do I temporary deactivate my VIP membership account so that I will not receive soccer tips during my absence?

We have a convenient method for you to deactivate anytime anywhere.

Go to profile page and uncheck the boxes for email and SMS alerts.

Can I share the tips with others?

We do not permit the sharing of tips.

We would like to emphasize that tip security is very important. When a customer receives tips, the information can be used only for their purposes. There are a number of reasons for this including excessively dropping odds, undue suspicions from oversight organizations and bookies etc.

We may suspend or terminate customer's account if we suspect them of releasing our information to unauthorized users.

How do I identify fraud and scam soccer websites?

You should avoid websites with the following characteristics.

  1. The website are running from a free webhosting provider such as geocities or Yahoo!
  2. Their website is badly design and messy layout.
  3. They provide 100% sure win tips. In this world nothing is guaranteed. Even a fixed match can go wrong.
  4. They sell soccer tips only and do not provide other football content.
  5. Their contact e-mail address is a free e-mail provider. (E.g. hotmail, yahoo.)
  6. They charge a few hundred dollars for just a single prediction.
  7. They only offer monthly subscription plans which costs a few hundred dollars a month.

 
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